DO WHAT YOU

LOVE

CREATE THE FUTURE YOU WANT

JOBS AT ALIENS

Chat Support Executive

Experience

0 Year to 2 Years of experience of

Client Servicing.

Annual Package

1.3 Lacs to 3.6 Lacs CTC

(cost to company)

 

Location

Work location is Mumbai

 

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We are looking to employ an experienced Chat Support Executive to handle all client inquiries, concerns, and complaints in a professional manner.

 

The Chat Support Executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and up-selling company products where possible. You should also be able to identify new business opportunities through client referrals.

Responsibilities

- Managing Live Chat requests efficiently and answer all the queries asked by customers online.

- Pro-actively initiate chat and help him find what is he looking for on our website.

- Building rapport with online clients and covert them into sales prospects.

- Managing bookings and appointments.

- Interacting with clients through web chat, WhatsApp, Instagram messenger, Facebook messenger, email or SMS.

- Identifying ways to better understand clients needs and guide them to visit our nearest studio for free consultation.

- Maintaining an accurate record of all existing and potential clients.

- Responding to client inquiries in a timely and professional manner.

Qualifications

- Proven experience working as a Chat Support Executive

- Working knowledge of Customer Relationship Management (CRM) software and online chat systems.

- The ability to work efficiently under pressure.

- Excellent organisational and time management skills.

- Strong analytical and problem-solving skills.

- Effective communication skills.

- Exceptional customer service skills.

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