DO WHAT YOU
CREATE THE FUTURE YOU WANT
JOBS AT ALIENS
Chat Support Executive
0 Year to 2 Years of experience of
1.3 Lacs to 3.6 Lacs CTC
(cost to company)
Work location is Mumbai
We are looking to employ an experienced Chat Support Executive to handle all client inquiries, concerns, and complaints in a professional manner.
The Chat Support Executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and up-selling company products where possible. You should also be able to identify new business opportunities through client referrals.
- Managing Live Chat requests efficiently and answer all the queries asked by customers online.
- Pro-actively initiate chat and help him find what is he looking for on our website.
- Building rapport with online clients and covert them into sales prospects.
- Managing bookings and appointments.
- Interacting with clients through web chat, WhatsApp, Instagram messenger, Facebook messenger, email or SMS.
- Identifying ways to better understand clients needs and guide them to visit our nearest studio for free consultation.
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Proven experience working as a Chat Support Executive
- Working knowledge of Customer Relationship Management (CRM) software and online chat systems.
- The ability to work efficiently under pressure.
- Excellent organisational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.
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